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Junior Product Support Specialist

Remote, Full-time · Ukraine
Job Description:

Would you like to join an innovative product IT company and work with large volumes of sports data?

Then this opportunity might be just for you!

We are Aspira Ltd., a product-focused IT company that creates innovative solutions in sports data. Our products help collect, store, process, and analyze vast amounts of information about sports events, turning it into practical tools for users and businesses.

We are currently looking for a Junior Product Support Specialist who will help us maintain and improve the quality of data in our products.

If you are interested in working with sports data, analyzing information, diving into the details, and seeing the real impact of your work — join us!

Responsibilities:
  1. Monitoring the quality of data received from bookmakers.
  2. Creating and verifying tasks aimed at improving data quality.
  3. Independently identifying and resolving issues according to instructions or through logical analysis.
  4. Mapping bookmakers’ data, including betting markets, using regular expressions.
  5. Assisting clients, primarily by documenting and reporting issues raised by users of our services.
Requirements:
  1. Knowledge of major sports, including their rules, competition formats, and tournaments.
  2. Current or previous experience with sports betting and a good understanding of basic betting terms such as totals, handicaps, odds, etc.
  3. Theoretical knowledge — and preferably practical experience — of how to beat bookmakers.
  4. Strong logical and analytical thinking, as well as skills in optimizing and automating work processes.
  5. Attention to detail, accuracy, and the ability to work with large volumes of data.

Work Schedule:

    1. A rotating schedule that changes weekly:
      • Week 1 — 5 working days (Monday to Friday);
      • Week 2 — 6 working days (Monday to Friday + Saturday);
      • Week 3 — 5 working days (Monday to Friday);
      • Week 4 — 6 working days (Monday to Friday + Sunday).
    2. On weekdays, the working day ranges from 4 to 8 hours:
      • 4 hours follow a fixed schedule;
      • the remaining hours are flexible.
    3. Saturday: from 09:00 to 22:00.
      Sunday: from 11:00 to 20:00.
    4. The total workload is 40 hours per week.
    5. Work on public holidays is compensated at an increased rate (×1.5).

What we offer:

  1. Ability to work remotely from anywhere in the world.
  2. Paid vacation and sick days.
  3. Full support and tax coverage (5%) for private entrepreneurs.
  4. Participation in educational activities and thematic conferences.
  5. English courses.
  6. Corporate events.