Customer Service Representative

A Customer Service Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

• Provide day to day client support via ticketing system.
• Manage issue tickets via Jira, communicate with the Development and Product teams to resolve these issues in a timely manner.
• Supports customers by providing helpful information, answering questions, and responding to complaint.
• Translate advertising materials if necessary.

• High level of the English language (Upper-Intermediate).
• Comfort in communicating with the customer by email.
• Fast learner and flexible for changes.
• Highly organized and self-disciplined.
• Able to understand clients’ issues, questions and figure out the best fit solution.
• Capable of working under pressure and handling clients with a negative attitude.

Will be a plus:

• Experience in customer service.
• Familiar with Atlassian products.

Working hours – Sunday to Thursday:
Sunday from 10 am till 8 pm
Monday from 2 pm till 9 pm
Tuesday from 9 till 5 pm
Wednesday from 2 pm till 9 pm
Thursday from 9 till 5 pm
– 40 hours per week

What we offer:

• Ability to work remotely from anywhere in the world.
• Paid vacation and sick days.
• Full support and tax coverage (5%) for private entrepreneurs.
• Participation in educational activities and thematic conferences.
• Team building and corporate activities.